HC Partners B.V.
Product Area: Sales cloud, Customer 360 Platform
Industry: Private equity
Project Length (months) – Ongoing: 3
Country: The Netherlands
Survey questions
- Overall Experience:
– How would you describe your overall experience working with Your Future Solution?
We are very happy with the current working experience of Khoa. He is a very professional and proactive partner, who can understand exactly what we need. We have worked with several other Salesforce partners, and they haven’t provided the same level of professionalism as Khoa.
– What were the most positive aspects of our collaboration? Khoa is very proactive and can deliver within a short time span if necessary. - Project Impact:
– Can you share specific examples of how Your Future Solution’s work has positively impacted your Salesforce implementation or project?
We had a large implementation project for one of our portfolio companies, and during the implementation, a few errors were found. We couldn’t find the issue; however, Khoa decided to dive into the problem without any instructions from us and successfully solved it.
– In what ways has the project outcome met or exceeded your expectations? See above – Khoa delivers good work and very quickly. - Communication:
– How would you rate the communication throughout the project?
We have short line contact – and he understands everything very well 9/10.
– Were you satisfied with the level of transparency and responsiveness?
Yes - Technical Expertise:
– What aspects of my Salesforce expertise were most valuable to your project? In my opinion, the most important and valuable expertise in our projects is the assertive approach to our implementation projects.
– How did Your Future Solution technical skills contribute to the success of the implementation?
Khoa has a broad understanding of Salesforce and also Excel – this helps to implement our pipelines smoothly in the system. - Problem-Solving:
– Were there any challenges during the project, and how effectively were they addressed?
See answer 2.
– How well did Your Future Solution handle unexpected issues or changes in requirements?
See answer 2 - Timeliness:
– Were project milestones and deadlines met to your satisfaction?
See answer 3 Khoa always provides a prompt response to any requests
– How would you describe the timeliness and efficiency of the project?
See above. - Collaboration and Teamwork:
– How would you describe our collaboration and teamwork throughout the project?
Good and very effective and efficient.
– Did you feel that your input and feedback were valued and considered?
Yes very much – Khoa wants to solve the issue and that makes him owner of the projects - Recommendation:
– Would you recommend Your Future Solutions’s services to others?
Yes for sure!
– If so, what specific strengths or qualities would you highlight to potential clients?
See answers before – he is very responsible for the projects and always provides a prompt response to any requests - Future Engagements:
– Are you considering working with Your Future Solution again on future Salesforce projects?
Yes!
– How likely are you to engage Your Future Solution’s services for additional work?
100%
